Privacy Policy

1) Definitions

• "Company", "we", "us", "our" refers to NexoLab.
• "Website" refers to this domain and its pages.
• "Personal data" means information that relates to an identified or identifiable person.
• "Processing" means any operation performed on personal data (collection, storage, use, disclosure, deletion).
• "Cookies" are small files stored on your device that can support functionality and analytics-like performance measurement.

2) Scope

This policy applies to data processed through this Website, our contact forms, and communications with us. It does not cover third-party websites that you may access via external links.

3) Eligibility

The Website is intended for business users and general audiences. Do not submit information about minors. If you believe a minor provided personal data, contact us to request deletion.

4) Data we collect

We may collect the following categories of personal data:

5) Purposes of processing

• Respond to inquiries and provide requested information.
• Operate and secure the Website, detect abuse, troubleshoot issues.
• Improve performance and usability (when performance cookies are enabled).
• Maintain records of communications for operational continuity.

6) Legal bases (where applicable)

Depending on your jurisdiction, we may rely on one or more of these legal bases:

• Consent (e.g., optional cookies, and your submission of a contact form where required).
• Legitimate interests (site security, preventing misuse, improving services).
• Contract (to take steps at your request before entering into an agreement, or to perform an agreement).
• Legal obligation (to comply with applicable laws and regulations, where relevant).

7) Cookies and similar technologies

We use a cookie preference loader (triggered on scroll) to manage categories and store your choices. We do not use Google Analytics, Google Fonts, or Google Maps on this Website.

You can manage cookies via the controls described in Opt-out.

8) Data retention

We retain personal data only for as long as needed for the purposes described in this policy, including:

• Contact messages: typically retained for up to 24 months, unless a longer period is required for operational or legal reasons.
• Technical logs: typically retained for up to 90 days for security and troubleshooting.
• Cookie preferences: retained on your device until deleted or expired.

9) Sharing and disclosures

We may share personal data only as necessary:

• Service providers (e.g., hosting, security) under confidentiality and data protection obligations.
• Legal compliance where required by law or valid legal process.
• Business transfers in case of reorganization, merger, or asset transfer, with appropriate safeguards.

We do not sell personal data.

10) International transfers

If we transfer personal data across borders (e.g., due to hosting location), we use reasonable safeguards such as contractual protections and access controls.

11) Security

We use reasonable administrative, technical, and organizational measures to protect personal data. No method of transmission or storage is fully secure; please use discretion when sending information.

12) Your rights

Depending on your jurisdiction, you may have rights such as:

• Access to your personal data
• Correction of inaccurate data
• Deletion (where applicable)
• Restriction or objection to processing
• Data portability (where applicable)
• Withdrawal of consent (for consent-based processing)

To exercise rights, contact us using the details below. We may request verification to protect your data.

13) Contact details

• Company: NexoLab
• Address: 1-1-2 Roppongi, Minato-ku, Tokyo 106-0032, Japan
• Email: [email protected]
• Phone: +81-3-4455-6677
• Business ID / Tax ID: 2234567890123

14) Changes to this policy

We may update this policy from time to time. We will revise the “Last updated” date and, where required, provide additional notice.